FREQUENTLY ASKED QUESTIONS

How long will it take for my order to reach me?

Orders are shipped from Coquitlam, BC V3K 7A1.
In Canada, we use the “expedited parcel” service, and you can expect to receive your order within approximately 5 business days – in rural areas, allow for an additional 2 days.
USA orders are shipped via “air” parcel service, which transfers to the US postal service once the order reaches the USA. You can expect to receive your order within 5-8 business days.
International orders, outside North America are also sent via “air” parcel service. Canada Post gives us an estimated delivery time of 8-13 business days.
International Orders will be given the choice of Small Packet International Air or Surface. Please note that there is no tracking or signature offered on these services. Also, although for most countries International Air delivery standard is 10 days, we have had a parcel take up to 40 days to arrive.
If you are concerned with the whereabouts of your order, please don’t hesitate to contact us directly.