FREQUENTLY ASKED QUESTIONS

How Can I Track My Order?

All packages are shipped via Canada Post.
1. Locate the 4-digit order number, without the “#” character.
2. To track your order, click this link to search Canada Post by your reference (order) number.
http://www.canadapost.ca/cpotools/apps/track/personal/findByRefNumber?execution=e2s1
3. In the “reference number” section, enter your 4-digit order number.
4. You will see a date range, ensure the beginning date is at least the date when you placed your order.
5. Click “Track” button. You will be prompted to enter your postal/zip code.
6. Enter postal/zip code and click “Continue”.
7. Status of your package should be shown.

*Note: US or International packages using “Surface” shipping will take 4-6 weeks. US or International Packages using “Air” shipping will take 5-8 business days, depending on location proximity to Vancouver, Canada.